Question 1

How can I upgrade to Diamond?

Accepted Answer

If you are already on our Weekend Plan, simply just contact us via email and we will get in touch with you about transitioning into a Diamond member.

Question 2

How do I store my Weekend Package?

Accepted Answer

Your weekend package is made with fresh ingredients sourced from local butchers that very week. As a result we recommend that you keep the packages in a fridge and for no longer than the delivered weekend. If you wish to store them for longer we recommend freezing the items.

Question 3

Do I need to be home?

Accepted Answer

No! Our specially designed boxes help insulate your package so that it can sit outside the freezer for some time! If you are not home and consent to an unattended drop off we will leave it at the front of your door. You can also contact us for preferences with drop off times.

Question 4

Where do you source Insta-Stella's ingredients?

Accepted Answer

The sole purpose of Insta-stella is to provide you with the opportunity to feed your dog with only the highest quality of food. All our meats are sourced from local Melbourne butchers, that are all RSPCA approved, in order for a fresh and quick delivery. Our vegetables come from local vegetable suppliers.

Question 5

Do you provide my dog human grade ingredients?

Accepted Answer

All ingredients provided by Insta-Stella are human grade!

Question 6

Is Raw Feeding suitable for my puppy?

Accepted Answer

We understand how important it is for your puppy to receive the right nutrients! Our meals are not catered for puppies younger than 16 weeks of age. Once they reach this age we recommend transitioning them slowly into raw feeding.

Question 7

Where should I store delivered Insta-Stella packages?

Accepted Answer

To ensure your dogs food is safe we recommend storing our packages in your freezers, or fridges for shorter periods. (depends on plan)

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